Signed-in users can report a product, a profile or a message they received with the Report link next to it. Anyone else can write to the operator's contact address, once it is published.
Admins appointed by the operator review every report themselves. Nothing is decided automatically. When something breaks these terms or the law, an admin can:
- Hide a product. It is no longer shown anywhere on the site.
- Suspend an account. The profile and products are hidden, and the account cannot send messages or reports. The user can still sign in, edit their products and delete the account.
The user concerned sees the decision, the reason and an explanation in their dashboard, but not who reported. Reporters see the outcome of their reports under Dashboard → Your reports. Admins may also act on problems they find without a report.
If you disagree with a decision, write to the operator's contact address, once it is published and say why. We will look at the decision again and reply.